• IDB Business
• Market:marker Platform
• Technology
• Products & Resources
• Security
• Frequent Questions
• Contact Market:marker

• Subscribing to a Market:marker Product
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• How do I subscribe to a Market:marker product?
• To subscribe to any of the products on the Market:marker web site, you can either fill in the Registration form for Data:marker or contact Client Support for Market:marker by sending an email to tradingsystemsservices@tullettprebon.com
•  
• I would like to subscribe to more than one of the Market:marker products, will I need more than one user name and password?
• No, if you subscribe to more than more products you will be able to use the same user name and password.
• Downloading Help Documents
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• I have downloaded an Acrobat document from the site but I cannot view the screen grabs on it?
• To view the Acrobat documents on this site you will need version 4 or above, of Adobe Acrobat. To download Acrobat reader free visit the Adobe site at http://www.adobe.com
• Logging On to the Market:marker product suite
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• I have forgotten my password, how do I log on to my market:marker product?
• If you have forgotten your password or you are having trouble connecting to the Tullett Prebon services please ring the Tullett Prebon Client Support for Market:marker on [+44] (0)20 7200 7775.
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• I have tried to log on to my Market:marker product 3 times, but now I have been locked out of the product, what has caused this, and what do I do next?
• After trying to log on to a Market:marker product three times using the wrong password the administration system will lock you out of the system completely. You must contact Client Support for Market:marker on [+44] (0)20 7200 7775 who will reset your account and give you a new password.
  
  If you are having trouble connecting to the Tullett services please ring the Tullett Prebon Client Support for Market:marker on [+44] (0)20 7200 7775.
• Displaying Instruments
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• Using my new username and password I have just successfully logged on to my Market:marker product for the first time, but when the application started there were no instruments displayed in the page display.
  How do I display a set of instruments in the page display?
• The first time you log on to a new product you will need to set up an instrument page or display a page that has already been set up at Desk, Company, or World level.
  
  Follow the animated help web pages -
  • How to set up a New Page and select instruments
  • How to display Instrument Pages
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• I have got my instruments displayed in the page display, but what do the different highlights for the bid and offer columns mean?
• There is a standard set of highlighting styles and other market indicators designed by Tullett Prebon, these will help you to monitor the market and your orders.
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  1. New Order Highlighting
  2. Own Order Highlighting
  3. Trade Flashing
  4. Subject Order Indicator
  5. Last Order
  6. Stale Data = Dark greyed out background with grey numbers
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Help Topics

• How to set up a New page and Select Instruments
• How to display Instrument Pages
• Colours

Contact

Tullett Prebon Client Support for Market:marker platform (London)
[+44] (0)20 7200 7775
 tradingsystemsservices
@tullettprebon.com

Tullett Prebon Client Support for Data:marker (New York)
Client Support +1 212 208 2098
Help Desk +1 212 208 2222
 nyclientsupport@tullettprebon.com

Tullett Prebon,
Cable House,
54-62 New Broad Street,
LONDON
EC2M 1ST
United Kingdom