Market:marker Platform - Frequent Questions

Subscribing to a Market:marker Product
How do I subscribe to a Market:marker product?
To subscribe to any of the products on the Market:marker web site, you can either fill in the Registration form for Data:marker or contact Client Support for Market:marker by sending an email to tradingsystemsservices@tullettprebon.com
I would like to subscribe to more than one of the Market:marker products, will I need more than one user name and password?
No, if you subscribe to more than more products you will be able to use the same user name and password.
Downloading Help Documents
I have downloaded an Acrobat document from the site but I cannot view the screen grabs on it?
To view the Acrobat documents on this site you will need version 4 or above, of Adobe Acrobat. To download Acrobat reader free visit the Adobe site at http://www.adobe.com
Logging On to the Market:marker product suite
I have forgotten my password, how do I log on to my market:marker product?
If you have forgotten your password or you are having trouble connecting to the Tullett Prebon services please ring the Tullett Prebon Client Support for Market:marker on [+44] (0)20 7200 7775.
I have tried to log on to my Market:marker product 3 times, but now I have been locked out of the product, what has caused this, and what do I do next?
After trying to log on to a Market:marker product three times using the wrong password the administration system will lock you out of the system completely. You must contact Client Support for Market:marker on [+44] (0)20 7200 7775 who will reset your account and give you a new password.

If you are having trouble connecting to the Tullett services please ring the Tullett Prebon Client Support for Market:marker on [+44] (0)20 7200 7775.
Displaying Instruments
Using my new username and password I have just successfully logged on to my Market:marker product for the first time, but when the application started there were no instruments displayed in the page display.
How do I display a set of instruments in the page display?
The first time you log on to a new product you will need to set up an instrument page or display a page that has already been set up at Desk, Company, or World level.

Follow the animated help web pages -
- How to set up a New Page and select instruments
- How to display Instrument Pages
I have got my instruments displayed in the page display, but what do the different highlights for the bid and offer columns mean?
There is a standard set of highlighting styles and other market indicators designed by Tullett Prebon, these will help you to monitor the market and your orders.
1. New Order Highlighting
2. Own Order Highlighting
3. Trade Flashing
4. Subject Order Indicator
5. Last Order
6. Stale Data = Dark greyed out background with grey numbers

Help Topics

Contact

Tullett Prebon Client Support for Market:marker platform (London)
[+44] (0)20 7200 7775
tradingsystemsservices
@tullettprebon.com

Tullett Prebon Client Support for Data:marker (New York)
Client Support +1 212 208 2098
Help Desk +1 212 208 2222
nyclientsupport@tullettprebon.com

Tullett Prebon Group Ltd,
155 Bishopsgate,
LONDON
EC2M 3TQ
United Kingdom